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CoaterONE
The Beginning...
In 1992, two veteran DuPont marketing executives with more than 50 years combined industry experience between them, approached top management at the company’s Fluoropolymer Business with an ambitious proposal to establish a separate, privately-held company to service low volume Industrial Teflon® Finish customers.
The proposal offered a comprehensive turnkey approach to that market—from order entry and invoicing to technical support, product warehousing, shipping and collections. At the same time, the proposal also included a strong emphasis on business growth through new customer acquisition.
Present Day...
Today, the company they founded, Intech Services, Inc., can look back on an impressive record of sales and service excellence. From that initial customer base, Intech’s business has grown steadily over the years and the confidence DuPont has placed in Intech has yielded some spectacular results.
Today, industrial coating companies in the U.S. and Canada view Intech Services as a critical resource for their industrial finishing needs. As the sole provider of Industrial Teflon® Finishes, Intech enjoys a relationship with its customers that go far beyond our role as mere distributor.
Industrial coaters today look to Intech as a source of expert advice and consultative services on the proper use of Teflon® and the many other materials required in their application process. They are genuine industry specialists, as reflected by current Intech President and CEO Michael Patterson’s participation on the Board of the Society of Plastics Industry Fluoropolymer Division.
The Future...
As part of their commitment to service excellence, Intech has moved aggressively to position itself as the industries true one-stop procurement partner. Market research strongly suggests that their customers are extremely interested in reducing the number of suppliers they work with as a way to increase their own operational efficiency and productivity.
In response, Intech has established the “CoaterONE” Industrial ecommerce product portfolio, with industry specific products such as pre treatment abrasives and blast equipment, a full range of high temperature tapes, caps, plugs, protective apparel, spray gun equipment, and gun parts. Also available are shipping, janitorial and administrative supplies for everyday office and warehouse needs.
Along with the development of CoaterONE, Intech has invested in additional customer service and support, adding new sales resources and implementing powerful new “back office” software to manage the order and fulfillment of products from their warehouse and for orders drop-shipped directly by manufacturer partners.
Today with the launch of CoaterONE, Intech Services enters the next phase in a long history of servicing the Industrial Coatings Industry.
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